1.Introduction and Scope of Application
These Terms of Service apply to your entire process of accessing and using the Moriliva (hereinafter referred to as “we”) website, including but not limited to browsing pages, viewing product information, placing orders, completing payments, and engaging in online communication with us. This website operates solely as an online store, and all services are provided through the website.
By using this website, you confirm that you have understood and agreed to comply with all the contents of these Terms.
2.User Accounts and Website Responsibility
During your use of the website, certain functions may require you to provide necessary information to complete related operations. You are responsible for ensuring that the information you submit is accurate and complete. We are responsible for maintaining the normal operation of the website within a reasonable scope, but we shall not be liable for access interruptions caused by network conditions, device issues, or other factors beyond our control.
3.Products, Inventory, and Pricing Information
All product information displayed on the website, including descriptions, inventory status, and pricing, is subject to the information shown on the page at the time of viewing. While we make reasonable efforts to ensure accuracy, any changes resulting from system updates or other justified reasons shall be based on the actual information displayed on the website.
4.Orders and Payment
Once you submit an order and complete payment, a corresponding order record will be generated by the system. Available payment methods and options are displayed on the checkout page. An order is considered confirmed only after payment is successfully completed and a confirmation notice is issued.
5. Shipping Policy
For details regarding order processing timeframes, shipping fee rules, and estimated delivery times, please refer to our Shipping Policy page.
6. Order Cancellation Policy
For information on order cancellation eligibility, handling procedures, and refund arrangements, please refer to our Order Cancellation Policy page.
7.Return and Exchange Policy
To learn more about return and exchange processing timelines, replacement shipment arrangements, and refund timeframes, please refer to our Return and Exchange Policy page.
8. Disputes and Applicable Law
We comply with UK law, including GDPR. Any disputes arising from the use of the website or related services shall be handled in accordance with applicable law. We reserve the right to update this policy when necessary and will inform you of any relevant changes on the website.
9.Privacy and Data Protection
We value the security and protection of your personal information. All matters related to the collection, use, and storage of information are handled in accordance with our Privacy Policy.
10.Intellectual Property
All website content, including page layouts, text, images, and structural designs, is used for service presentation purposes only and may not be used improperly without authorization.
11.Limitation of Liability
To the extent permitted by applicable law, we shall not be liable for any indirect losses resulting from the use of or inability to use the website services. Users are expected to use website functions responsibly and assume any associated risks.
12.Modifications to the Terms of Service
We may update these Terms of Service based on operational needs. Any revised terms will be published on the website and will take effect from the date of publication.
13.Contact Us
Contact Address: 5616 BISMACH DR APT 101, ALEXANDRIA, VA 22312-2516, US
Customer Service Phone: +1 (276) 274-1062
Customer Service Email: solutions@moriliva.com
Email Service Hours: Monday to Friday, 9:00–12:00 and 14:00–18:00 (UK Time, GMT)
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