1. How do I place an order?
You can browse products through the category pages or use the search function. After entering a product detail page, select the desired options and quantity, add the item to your cart, review your selection, then proceed to checkout to enter your delivery information and complete payment.
2. What payment methods are available?
We support the following major payment methods:
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Visa
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MasterCard
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JCB
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Discover
3. How can I confirm that my order was successful?
Once payment is completed, an order record will be generated and an order confirmation email will be sent to you. You can also check the order status on the “My Orders” or “Order Tracking” page.
4. How long does delivery take?
Order processing usually takes 1–3 business days. Delivery is estimated to take 5–10 business days. Actual delivery time may vary due to logistics arrangements or weather conditions.
5. How is shipping calculated?
Shipping fees are generally calculated based on the total order amount:
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Orders below the specified threshold are subject to a shipping fee;
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Orders that meet or exceed the threshold qualify for free shipping.
The exact fee will be shown on the checkout page.
6. How can I cancel an order?
Orders can be cancelled within 48 hours after placement if they have not yet been shipped. If more than 48 hours have passed or the order has already been shipped, you may request a return and refund after receiving the item.
7. How do I request a return or exchange?
If an item meets the return or exchange conditions, please contact customer support via email or phone and provide your order number, proof of payment, and relevant details or images. Once we receive and verify the returned item, we will arrange a refund or a replacement shipment.
8. What should I do if there is an issue with the item received?
If the item is damaged, missing parts, has quality issues, or differs significantly from the order, please contact customer support promptly and provide relevant evidence. We will assist you according to the return and exchange process.
9. How can I track my order?
After your order is shipped, you will receive an email containing the carrier and tracking details. You can also visit the “Order Tracking” page on the website and enter your order number along with your registered email address or phone number to check the latest status.