1. Introduction and Scope of Application
These Terms of Service apply to your entire process of accessing and using the Moriliva website, including but not limited to browsing pages, viewing product information, placing orders, completing payments, and communicating with us online.
This website operates solely as an online store, and all related services are provided through the website.
By using this website, you confirm that you have read, understood, and agreed to comply with these Terms of Service.
These Terms of Service apply to consumers in the United Kingdom and Germany. For consumers in Germany, these Terms do not affect any consumer rights granted to them under applicable law.
2. User Accounts and Website Responsibility
During your use of the website, certain functions may require you to provide necessary information to complete related operations. You are responsible for ensuring that the information you submit is accurate, complete, and up to date.
We are responsible for maintaining the normal operation of the website within a reasonable scope. However, we shall not be liable for website interruptions caused by network conditions, device issues, or other factors beyond our reasonable control.
3. Products, Inventory, and Pricing Information
All product information displayed on the website, including product descriptions, inventory status, and prices, is based on the information actually displayed on the website at the time you view it.
We make reasonable efforts to ensure that the information on our website is accurate. However, changes resulting from system updates, inventory changes, price adjustments, or other reasonable circumstances shall be subject to the information actually displayed on the website.
4. Orders and Payment
Once you submit an order and complete payment, the system will generate a corresponding order record.
Available payment methods and payment options will be displayed on the checkout page.
An order will be considered confirmed only after successful payment and receipt of the corresponding order confirmation notice.
For orders placed in Germany, the applicable prices, currency, and available payment methods will be based on the information displayed on the German market checkout page.
5. Shipping Policy
For details regarding order processing timeframes, shipping fee rules, and estimated delivery times, please refer to our Shipping Policy page.
6. Order Cancellation Policy
For information on order cancellation eligibility, handling procedures, and refund arrangements, please refer to our Order Cancellation Policy page.
7.Return and Exchange Policy
To learn more about return and exchange processing timelines, replacement shipment arrangements, and refund timeframes, please refer to our Return and Exchange Policy page.
8. Disputes and Applicable Law
We comply with applicable laws and regulations governing the operation of the website and related services, including applicable laws concerning consumer protection and personal data protection.
For consumers in Germany, mandatory rights granted under applicable German and European Union consumer protection laws shall not be affected by these Terms of Service.
For consumers in the United Kingdom, relevant matters will be handled in accordance with the applicable legal framework of the United Kingdom.
Any disputes arising from the use of the website or related services shall be handled in accordance with applicable law.
We may update these Terms of Service when necessary for operational purposes and will publish any relevant changes on the website.
9.Privacy and Data Protection
We value the security and protection of your personal information. All matters related to the collection, use, and storage of information are handled in accordance with our Privacy Policy.
10. Intellectual Property
All content on the website, including page layouts, text, images, graphics, and website structural designs, is used for the presentation of products and services and for website operations.
Without authorization, such content may not be improperly copied, modified, distributed, reproduced, or otherwise used.
11. Limitation of Liability
To the extent permitted by applicable law, we shall not be liable for any indirect losses arising from the use of or inability to use the website services.
However, these Terms do not exclude or limit any liability that cannot legally be excluded or limited under applicable law, nor do they restrict any statutory rights granted to consumers under applicable law.
Users are expected to use the website functions reasonably and lawfully and shall be responsible for their own use of the website.
12. Modifications to the Terms of Service
We may update or modify these Terms of Service based on our operational needs.
Any revised Terms will be published on the website and will take effect from the date of publication or from any other effective date specified in the revised Terms.
Where applicable law requires us to notify users of material changes, we will provide such notice in accordance with the applicable legal requirements.
13. Contact Us
Contact Address: 5616 BISMACH DR APT 101, ALEXANDRIA, VA 22312-2516, US
Customer Service Phone: +1 (276) 274-1062
Customer Service Email: solutions@moriliva.com
Email Service Hours: Monday to Friday, 9:00–12:00 and 14:00–18:00 (UK Time, GMT)
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